Refund and Returns Policy

At ShinyRng.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a straightforward refund and returns process.

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • The item must be unused, in its original condition, and with all original packaging, tags, and certification (if applicable).
  • Custom or engraved items are not eligible for returns unless they are defective.

Return Process

  1. Contact Us: Email our customer service team at [email protected] with your order details and the reason for the return.
  2. Authorization: Once approved, we will provide you with a return authorization and detailed instructions.
  3. Shipping: Pack the item securely and ship it back to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Policy

  • Once your return is received and inspected, we will notify you of the status of your refund.
  • If approved, the refund will be processed to your original payment method within 5-7 business days.
  • Please note that shipping fees are non-refundable.

Exchanges

  • If you wish to exchange an item for a different size or design, please follow the same return process and indicate your preferred replacement in your email.
  • Exchanges are subject to stock availability.

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Custom or personalized jewelry.
  • Final sale or clearance items.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We will provide a replacement or full refund at no additional cost.

Contact Us

For any questions or assistance regarding returns, please contact our customer service team at [email protected].（Click here） We are here to ensure a smooth and satisfactory experience.