INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What are your jewelry pieces made of?

Our jewelry is crafted with high-quality materials, including 18K gold, sterling silver, platinum, and natural diamonds and gemstones. All materials are carefully selected and processed to ensure durability and quality.

 

Can I resize a ring if it doesn’t fit?

Yes, we offer ring resizing services. If the size is not correct after purchase, please contact our customer service team, and we will arrange the resizing for you.

What is the best way to care for my jewelry?

To keep your jewelry sparkling, avoid contact with chemicals such as perfume or cleaning agents, and remove it while exercising or sleeping. Regularly clean it with a soft cloth or bring it to a professional cleaning service center for maintenance.

 

Do your jewelry pieces come with certification?

Yes, every piece of our jewelry includes certification, such as a diamond grading report and material authentication, to guarantee the quality and authenticity of the product.

What is your return and exchange policy?

We offer a 30-day hassle-free return and exchange policy. If you’re not satisfied with your purchase, please contact our customer service team within 30 days of receiving the item. The product must be unused and in its original packaging.

INFORMATION ABOUT US

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